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Insurance Company Back Office Operations

As a managing general agency and underwriting facility for various insurance companies, Mid-Continent General Agency, Inc. has extensive experience and resources to operate insurance "back office" operations efficiently and cost effectively.

Following is a menu of services available:

"PROGRAM ADMINISTRATION" covers all aspects of submission processing, including: underwriting, rating, credentialing, issuance of policies, endorsements and certificates.

"DOCUMENT MANAGEMENT" includes: imaging, indexing and archiving records locally and remotely to assure a secure environment; online retrieval for review, update and printing capabilities. Integration of workflow with documents and systems to allow an efficient management of the process.

"BILLING AND COLLECTION" includes: invoicing and statement production as well as distribution and collection; regular reporting of aged accounts receivables.

"RISK MANAGEMENT" services include: either on-sight or remote telephone surveys depending on the client's needs and wants. Contracted services are also available for more in depth, focused, risk management services.

"CLAIMS HANDLING" services, provided through our claims department, includes management of the claims process and draws from a knowledgeable panel of attorneys nationwide to advise, guide and represent the client.

"FINANCIAL MANAGEMENT" services are provided in support of the captive manager to facilitate financial accounting and preparation of reports, including content for statutory financial statements required for RRGs and other captives.

"RISK CONSOLE" is a proprietary risk information management system that is available to manage the incident and claim handling process.

Mid-Continent's "back office" operations are designed to allow the client to select only the services it deems necessary to contract out in conjunction with their own in house capabilities.

To learn more about our services, please contact:

Philip Cabaud, President : [ ] : 713.965.6901
Larry Keefe, Senior Vice President : [ ] : 713.965.6902